96cvip Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 96cvip ("we", "us", or "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you" or "the Member") who access or use the 96cvip online casino and sports betting platform, including its website at https://96cvip.bio and all associated mobile browser interfaces (collectively, the "Platform").

This Policy applies to all personal data collected from Members located in Bangladesh and forms part of the agreement between you and 96cvip. By registering on or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read together with the 96cvip Terms and Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and those documents, this Policy shall take precedence with respect to matters relating to the collection and processing of personal data.

2. Data Controller

96cvip acts as the data controller in respect of all personal data collected through the Platform. As data controller, 96cvip determines the purposes for which your personal data is processed and the means by which that processing is carried out. If you have any questions about how your data is handled, or wish to exercise any of your data rights, you may contact us at the email address provided in Section 13 of this Policy.

3. Personal Data We Collect

96cvip collects personal data through a number of channels, including direct registration, account activity, payment transactions, customer support interactions, and automated technical means. The categories of personal data we collect include:

4. How We Use Your Personal Data

96cvip processes your personal data only where a lawful basis exists for doing so. The primary purposes for which we use your data are as follows:

• Account creation and management: To register and maintain your 96cvip account, verify your identity and age (21+ requirement), and manage your account preferences and settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records of all transactions conducted in Bangladeshi Taka (৳ BDT).
• Service delivery: To provide access to cricket betting markets, live casino games, slots, card games, and all other Platform features available to registered Members.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance through our 24/7 support team.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behaviour and, where appropriate, apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion in accordance with our Responsible Gaming Policy.
• Platform improvement: To analyse usage patterns and technical performance data for the purpose of improving the Platform and enhancing the Member experience.
• Marketing communications: To send you information about promotions, bonuses, and new features where you have provided consent. You may opt out of marketing communications at any time by contacting support.

5. Legal Bases for Processing

Depending on the nature of the processing activity, 96cvip relies on one or more of the following lawful bases for processing your personal data:

• Contract performance: Processing necessary to perform the agreement between you and 96cvip, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including AML/KYC verification and responsible gaming duties.
• Legitimate interests: Processing carried out in pursuit of 96cvip's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Cookies and Tracking Technologies

96cvip uses cookies and similar technologies (including local storage and session tokens) on the Platform. These technologies help us to maintain your logged-in session, remember your preferences, analyse traffic patterns, and detect fraudulent or suspicious activity.

• Essential cookies: Required for basic Platform functionality, including session management and security. These cannot be disabled without affecting your ability to use the Platform.
• Analytics cookies: Used to understand how Members interact with the Platform, which pages are visited most frequently, and where technical issues occur. This data is aggregated and anonymised where possible.
• Preference cookies: Used to remember your settings and personalisation choices across sessions.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being notified of our cookie use, you consent to the placement of cookies on your device in accordance with this Policy.

7. Sharing and Disclosure of Personal Data

96cvip does not sell your personal data to third parties. We may share your data with carefully selected third parties only where necessary and in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, to process deposits and withdrawals. These parties process your financial data only to complete the transaction and are bound by their own privacy and security obligations.
• Identity verification providers: Third-party KYC and age verification services engaged to confirm your identity and age in satisfaction of our responsible gaming and AML obligations.
• Game content providers: Studios including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, Spribe, and NetEnt may receive limited session data necessary to deliver their games securely to your device. No personally identifiable information beyond a session token is shared with these providers.
• Regulatory and law enforcement authorities: We may be required by applicable law, court order, or regulatory instruction to disclose personal data to competent authorities. We will comply with such requirements to the extent legally required and will notify you where we are permitted to do so.
• Service providers: IT infrastructure, hosting, analytics, and customer support partners engaged by 96cvip to operate the Platform. All such partners are contractually bound to process data only on our instruction and to maintain appropriate security standards.

8. Data Retention

96cvip retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following general retention periods apply:

• Account data (identity, contact, and registration information) is retained for the duration of your membership and for a minimum of five years following account closure, in accordance with AML and KYC record-keeping requirements.
• Financial transaction records are retained for a minimum of five years from the date of each transaction.
• Gaming and betting history is retained for a minimum of three years and may be retained longer where required for dispute resolution or regulatory purposes.
• Customer support communications are retained for two years from the date of the most recent interaction.
• Technical and session data (logs, IP records) is retained for up to twelve months.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Your Data Rights

As a Member, you have a number of rights in respect of the personal data held about you by 96cvip. You may exercise any of the following rights by contacting the support team using the details in Section 13:

10. Data Security

96cvip employs a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption across all data transmission between your device and the Platform.
• Encrypted storage of all personal and financial data at rest using current industry-standard protocols.
• Role-based access controls that restrict internal access to personal data to authorised personnel with a legitimate need to process it.
• Regular internal security audits and vulnerability assessments of Platform infrastructure.
• Incident response procedures to detect, contain, and respond to potential data security breaches promptly.
• Staff training on data protection obligations and secure data handling practices.

While 96cvip takes data security seriously and applies reasonable precautions, no digital platform can guarantee complete security against all possible threats. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring that your device is reasonably secured.

11. Minors and Age Verification

The 96cvip Platform is strictly for persons aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. Age verification is conducted at the point of registration and may be repeated at any time during your membership. If 96cvip discovers that a Member is under 21, the account will be immediately suspended, all personal data associated with that account will be flagged for review, and the account will be closed in accordance with our Responsible Gaming Policy. Any balance held in an underage account will be managed as set out in the Terms and Conditions.

12. Changes to This Privacy Policy

96cvip reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will use reasonable efforts to notify registered Members via the mobile number or email address on record, or by displaying a prominent notice on the Platform. The updated Policy will take effect from the date of publication unless a later effective date is stated. Your continued use of the Platform after the updated Policy takes effect constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to remain informed about how 96cvip protects your personal data. The "Last updated" date at the top of this page indicates when the most recent version was published.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the 96cvip support team using the details below. We aim to respond to all data-related enquiries within 30 days Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy constitutes the complete and authoritative statement of 96cvip's data protection practices in respect of the Platform and supersedes all prior privacy notices, statements, or representations relating to the same subject matter.