Responsible Gaming – Play Safe with 96cvip

Our Commitment to Safe Play

Six pillars that define responsible gaming at 96cvip.

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Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.

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Time-Out Feature

Take a short break from your account for 24 hours, 7 days, or 30 days — no questions asked.

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Self-Exclusion

Permanently or temporarily exclude yourself from the Platform if you feel gambling is becoming a concern.

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Session Reminders

Receive alerts when you have been active for a set period so you stay aware of how long you have been playing.

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Reality Checks

Periodic on-screen prompts show your net win/loss for the current session to keep you grounded in real figures.

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24/7 Support

Our dedicated support team is available around the clock to help with any responsible gaming concern, any day of the year.

Responsible Gaming Tools

Practical controls you can activate directly through your 96cvip account settings or by contacting support.

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Deposit Limit Controls

You can set a maximum deposit amount for any rolling 24-hour, 7-day, or 30-day period. Once a limit is in place, it takes effect immediately. Increasing a limit requires a mandatory 72-hour cooling-off period before the higher limit becomes active — this gives you time to reconsider. Decreasing a limit applies instantly. Limits can be set for deposits made via bKash, Nagad, Rocket, Upay, or any linked bank account.

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Loss Limit Controls

In addition to deposit limits, you may set a maximum net loss threshold per day, week, or month. When your losses reach the threshold within the chosen period, you will be automatically locked out of placing further bets until the period resets. This is one of the most effective tools for preventing chasing losses.

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Time-Out (Short Break)

A time-out is a temporary suspension of your account for a fixed period: 24 hours, 3 days, 7 days, or 30 days. During a time-out you cannot log in, place bets, or make deposits. Existing pending withdrawals will still be processed normally. You can request a time-out at any time by contacting the 96cvip support team via the email below.

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Self-Exclusion

Self-exclusion is a longer-term commitment to stop gambling on 96cvip. You may request a self-exclusion period of 6 months, 1 year, 2 years, or permanent exclusion. During self-exclusion, your account is suspended, all marketing communications from 96cvip are stopped, and you will not be able to create a new account. A minimum 6-month cooling-off period applies before any self-exclusion can be lifted, and permanent self-exclusion cannot be reversed. To request self-exclusion, contact support immediately — we take these requests seriously and process them without delay.

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Account Activity History

Your full transaction history, bet history, win/loss summary, and session logs are available in your account dashboard at any time. Reviewing your history regularly is one of the simplest ways to stay aware of your gaming habits and spending patterns. If you notice a trend that concerns you, do not wait — contact our support team or activate one of the tools above.

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Underage Protection

96cvip requires all members to be 21 years of age or older. We verify age at registration and may request additional documentation at any time. If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent underage access to gambling websites. Any account found to belong to a person under 21 will be immediately closed and any balance refunded to the verified payment source.

Recognising Problem Gambling

Gambling is entertainment. If it starts to feel like something else, these warning signs may indicate a problem worth addressing.

⚠️ Warning Signs to Watch For

Spending more money on gambling than you can afford to lose
Borrowing money from friends, family, or lenders to fund gambling sessions
Chasing losses by placing larger bets to try to recover what was lost
Feeling anxious, irritable, or restless when not gambling or when trying to cut down
Lying to family members or close friends about how much time or money you spend gambling
Missing work, school, or important social commitments because of gambling
Using gambling as a way to escape stress, personal problems, or difficult emotions
Failed repeated attempts to reduce, control, or stop gambling on your own
Continuing to gamble even after it has caused significant financial or personal harm

If any of the above apply to you, please contact the 96cvip support team right away. Our team is trained to handle these situations with care and confidentiality. We will help you activate the right tools or guide you to further assistance.

Quick Self-Assessment

Ask yourself these questions honestly. If you answer "yes" to two or more, we encourage you to speak with someone you trust or contact our support team.

1

Have you ever spent more on gambling than you originally planned for a single session?

2

Do you find yourself thinking about gambling frequently throughout the day, even when doing other activities?

3

Have you ever tried to win back money you lost by immediately placing more bets (chasing losses)?

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Has gambling ever caused tension, arguments, or worry for you or someone close to you?

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Have you ever hidden your gambling activity or the amount you spend from family members or friends?

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Do you feel that gambling has begun to interfere with your work, studies, or daily responsibilities?

This is not a clinical diagnostic tool. It is a personal reflection aid. If your answers concern you, reaching out is a sign of strength, not weakness. Our support team is available 24 hours a day, 7 days a week.

Our Responsible Gaming Principles

Gambling as Entertainment, Not Income

96cvip is designed to be a source of entertainment for Bangladesh players who enjoy cricket betting, live casino games, slots, and card games. Gambling is never a reliable way to generate income, and outcomes are always determined by chance. Before each session, decide on a fixed entertainment budget — an amount you are genuinely comfortable losing — and treat any winnings as a bonus rather than an expectation.

Set Limits Before You Start

The most effective responsible gaming strategy is one you put in place before a problem develops. Use the 96cvip deposit and loss limit tools proactively, not reactively. Members who set clear financial boundaries from the outset consistently report a more enjoyable and sustainable gaming experience. You can adjust your limits at any time through your account settings or by contacting support — remember, reductions take effect instantly while increases require the mandatory 72-hour review period.

Take Regular Breaks

Extended, uninterrupted gambling sessions can impair decision-making and lead to impulsive bets. We recommend setting a personal time limit for each session — whether that is 30 minutes or two hours — and stepping away once that limit is reached. 96cvip's session reminder tool can help by notifying you when you have been active for your chosen duration. Stepping away, refreshing your mind, and returning with a clear head is always the right move.

Never Gamble Under the Influence

Gambling while under the influence of alcohol, substances, or when in an emotionally distressed state significantly increases the risk of poor decisions, larger bets, and regret. 96cvip strongly advises all members to gamble only when clear-headed and in a calm, rational frame of mind. If you find yourself in a state where you may make decisions you would later regret, step away and use the time-out feature to pause your account.

Responsible Gaming for Bangladesh Players

We recognise that for many players across Dhaka, Chittagong, Sylhet, Khulna, and other cities across Bangladesh, online gaming is a leisure activity enjoyed between work, family commitments, and daily life. 96cvip is designed to complement that lifestyle — not to disrupt it. Our Bangladesh-focused support team understands the local context and is best placed to provide relevant, sensitive guidance to any member who reaches out.

Only gamble with money set aside specifically for entertainment — never funds earmarked for rent, food, utilities, or family expenses.
Do not attempt to use gambling as a way to resolve financial difficulties or debts.
Balance gaming time with other activities, social relationships, and personal well-being.
Understand the rules and odds of each game before placing real-money bets.
Accept losses as part of the entertainment experience — they do not require recovery through further gambling.

Get Help — We Are Here for You

If gambling is causing stress in your life, reaching out is the most important step you can take.

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96cvip Responsible Gaming Support

Our team is available 24 hours a day, 7 days a week — including all Bangladesh public holidays — to assist with deposit limit requests, time-out activations, self-exclusion, or simply to talk through any concern you have. All enquiries are handled with complete confidentiality and without judgment.

Contact us directly at:

[email protected]

Response time: Responsible gaming requests are treated as priority — we aim to respond and act on all limit, time-out, and self-exclusion requests within 1 hour of receipt, 24 hours a day.

Responsible Gaming at 96cvip